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FAQs

Who Is Soukous?
Soukous is an independent giftware company based in Bristol. We specialise in the retailing of fun and funky gifts for all ages.

How Much Is UK Post & Packaging?
We charge a simple low flat rate of £2.95 per order, regardless of how many items you choose, but if your order is over £50, then post and packing is free - UK only.

How To Place An Order
Simply click the 'Buy' button to add an item to your shopping basket, then when you have finished shopping, click the 'Checkout' button, which will take you to a secure page where you can provide your credit or debit card details, and delivery address. We accept Visa, Mastercard, Maestro, Delta, and Solo cards. All payments must be made online via our secure checkout system. Our site uses 128 bit Secure Socket Layer (SSL) to ensure that all sensitive and personal information is encrypted.

Acknowledgement Of Order
When you have completed your order, you will be sent an email confirming your order. It will state what the products are, the order value, and delivery information. If your order has been unsuccessful, you will be made aware of it, and with any possible explanations.

What If Something Is Out Of Stock?
We will notify you by email to see if you would like to replace the item with an alternative, and will also advise when the original item will be available again if you wish to re-order it.

Payment
All credit and debit cards payments are subject to validation checks and authorisation by the card issuer. If the issuer refuses to authorise payment, we will not be liable for any delay or non-delivery.

All card transactions are processed using a secure payment system. All of your personal data is encrypted using 128 bit Secure Socket Layer (SSL).

If you wish to use any other method of payment, please contact us for further options, although online ordering is the quickest way.

How Are My Goods Sent?
Depending on the size and weight of your order, we will choose either Royal Mail Recorded Delivery, Parcelforce, or a Courier service. We aim to dispatch all orders within 1 to 2 days, but please allow up to 14 days to receive your goods.

Do You Deliver Outside The UK?
We can, but please contact us by email with your proposed order and delivery address so that we can obtain a cost for shipping. We will endeavour to find the cheapest safe way to ship your order, you will also be advised on delivery time.

What Happens If My Goods Are Damaged?
Any faulty or damaged product may be returned to us within 7 days for a replacement. Please contact us by email sales@soukous.co.uk with details of your order & damaged goods, and we will issue you with a returns number which must then be sent back with the damaged item. We recommend that for your own protection, you use a safe delivery method that requires signature on delivery such as Recorded Delivery, as we cannot accept responsibility for products lost in the post. In the event of the goods proving to be faulty, we will reimburse 'reasonable' return postage costs.

What Happens If I'm Not Happy With My Order?
In the unlikely event that you aren't happy with the goods that you have purchased, you may return them in their original condition within 7 days for a prompt exchange or refund. Please contact customer services via email with details of your order, and the items you wish to return, and you will be issued with a returns number, which must accompany the returned items, and original paperwork. Please do not return any item without a return number. We recommend that for your own protection, you use a secure delivery method which requires signature upon delivery. We cannot accept responsibility for lost or damaged parcels. Goods returned will be at your cost, we do not refund original shipping costs or your return shipping costs.

It is only when we receive the product (s) in their original condition and packaging that Soukous will refund the items. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. Please note that if a returned non-faulty product does not arrive at Soukous in a resalable condition, then we will not be able to offer you a refund. We will then have to send the product back to you and you will have to incur these subsequent delivery costs.

We regret that we cannot accept returns on the following non-faulty products:
If the packaging has been unsealed or damaged.
If the product is pierced earrings (due to Health and Safety).
If the product is/are perishable.

This returns policy does not affect your statutory rights.

Privacy.
We will not pass on your personal information to any third party. We believe that your data is yours, and yours only.
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We accept all major credits cards

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UK delivery is free on orders over £50




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